Support
Contact us
Email [email protected] and we’ll get back to you within 2 business days. Include your username and, for bugs, your iPhone model, iOS version and what you were doing when it happened. A screen recording helps a lot.
You can also send a bug report or idea from inside the app: open Profile and choose Report a bug or Suggest a feature. The app attaches your app version, iPhone model and iOS version for you.
Tracking isn’t picking me up
- Prop your phone up at about waist to chest height, screen facing you, so it doesn’t move.
- Step back until your head and shoulders (and for squats and jumping jacks, your whole body) are in frame.
- Play in good, even light. Avoid a bright window or lamp directly behind you.
- Wear clothes that contrast with the background, and keep other people out of frame.
- If the camera shows black, allow camera access in Settings → SneakFit → Camera, then reopen the app.
Subscriptions
- Cancel: Settings on your iPhone → your name → Subscriptions → SneakFit → Cancel Subscription. You keep access until the end of the period you’ve paid for. Deleting the app does not cancel your subscription.
- Free trial: cancel at least 24 hours before the trial ends to avoid being charged.
- Restore a purchase (new phone or reinstall): open the app, go to the subscription screen and tap “Restore purchase”, signed in with the same Apple Account you subscribed with.
- Refunds: Apple handles all payments, so refunds are requested from Apple at reportaproblem.apple.com. We can’t issue App Store refunds ourselves.
Your account
- When you first open SneakFit you get a guest account on that device. Sign in with Apple or email so you don’t lose your streak and scores if you change phones.
- Your username is public on leaderboards and challenge links.
- Want to leave? Delete your account.
Fair play and reporting players
Scores that aren’t physically possible are rejected automatically. If you see a cheater, an offensive username or harassment, report it in the app: tap the “…” button next to the player on a leaderboard or friends list (or press and hold their row) and choose Report. Reports are anonymous to the player and we review them within 24 hours.
Don’t want to see someone? Choose Block from the same menu and they disappear from your leaderboards and friends list. Unblock them any time in Profile › Blocked players.
Can’t use the app? Email [email protected] with the username and the date you saw it.
Requirements
iPhone with iOS 17 or later and a front camera. An internet connection is needed for scores and leaderboards.